z – TrueCONNECT

Harness the Power of Mobile Messaging
with TrueCONNECT

Receive Customer Texts to Your Business

  1. By Mobile App
  2. By Phone
  3. By Website

 

Send Mobile Text Messages to Your Customers

  1. Send Broadcast Marketing Texts to All Your Customers at Once
  2. Send 1to1 Customer Service Texts One Customer at a Time

 

Features

Dashboard Manage & View messages from any PC or Tablet
Dedicated Text Line Accepts Inbound SMS Texts from anywhere in the nation
SMS Relay Forwards Messages to Your or Staff’s Cellphone
Staff Scheduling Let’s you Route Messages to different employees throughout the day
After-Hours Custom Message is auto-sent whenever your business is closed
Messaging Pause Let’s you Suspend Service whenever you are unavailable
VIP Client List Manages Your Customers for Broadcast or 1to1 Text Sending
Connect Icon One-Click for CONNECTLocal Users to Join Your VIP List
Keyword Signup Customers simply text Your Keyword to Join Your VIP List
Direct Signup Let’s you Manually Add New Customers to Your VIP List
Text Cloaking Keeps Your & Your Staff’s Mobile Numbers Private
Web2Text Adds Text Messaging to Your Website

Mobile Messaging Saves You Money & Man Hours

  • No more jumping to answer ringing phones
  • Respond when its more convenient
  • Text messages are quicker & easier for your staff to handle than phone calls.
  • Messaging provides Customers & You with a Written log

 

Mobile Messaging Provides a Better Experience for Your Customers

  • Text Messaging is Today’s Most Popular Form of Communication
  • 75% of Customers want mobile offers from their favorite businesses
  • Most text messages are read in 3 minutes or less
  • Text is more Concise and Efficient than Phoning
  • Today’s Consumers consider text Easy, Flexible & Quick

Send Broadcast Messages to Every Customer on Your VIP List

  • Send Alerts, Announcements & Important News
  • Send VIP Marketing Offers
  • Create a Flash Sale – Come in Today between 2pm and 5pm get 20% Off
  • Send Monthly Service Reminders
  • Conduct Customer Polls to learn what Clients want most

Send 1to1 Customer Service Messages

  • Notify Customers of service truck arrival time
  • Notify Customers when orders are ready for pickup
  • Send Thank You texts for doing business
  • Ask for Feedback and Customer Service Polls

 

Easy to Use Dashboard Gives Total Control Over the Technology

  • Set system features the way you like them: Open Hours, Auto-Messages, Staff Scheduling
  • The VIP List shows everyone who’s connected their mobile device to Your Business
  • Message Inbox lets your respond to messages from any Desktop PC or Tablet
  • History Log stores your past messages for review
  • Create Online Offers & Discounts
  • And Much More…

Dashboard

The Dashboard is a secure location for managing all your CONNECTLocal applications from your desktop or favorite tablet. This includes:

  1. Your Company Profile
  2. You VIP Subscribers
  3. Offers & Specials Builder
  4. MobileCONNECT Message Creator
  5. MobileCONNECT Inbox
  6. Mobile Connect Sent Messages
  7. MobileCONNECT SMS Setting
  8. Access Help Videos
  9. Access How-to Information for building and using your VIP List
  10. Access print collateral to promote SMS Subscriber signups.
  11. And Much more…

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Desktop Inbox

Your MobileCONNECT Inbox is the place to view, manage, and reply to, inbound messages.

When a User sends a text message to your business it appears in the Dashboard Inbox. This allows you to respond to messages from any desktop PC.

Simply open your Dashboard to the Inbox and let it run in the background. Your computer will audibly ring every 7 seconds whenever a new message arrives.

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VIP Subscriber List

The VIP Subscriber List is where you can view and manage your Subscribers.

There are 3 ways Users can join your list:

  1. Clicking the Connect Icon on your company profile.
  2. SMS Keyword Signup
  3. Direct Entry

Clicking the message icon next to a particular Subscriber allows you to send a 1to1 message to that Subscriber.

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Free In-App Messaging

MobileCONNECT allows you to send unlimited In-App messages absolutely free.

In-App messages can be sent with Push Notification so that Users are notified of the new message regardless if they have the CONNECTLocal App open or closed.

Be sure to encourage your new Subscribers to download the CONNECTLocal app so they can access all the features in their community.

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Broadcast Messaging

Regardless if your list has 10 Subscribers or thousands, you can broadcast a message to the entire list at once.

You choose if you want to send to the list In-App only which is 100% free or if you would like to send via text message. (SMS message rates apply)

In-App messages have the option to send with a Push Notification so users are notified in a similar manner they would when sent via text message.

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1to1 Messaging

MobileCONNECT allows you to send 1to1 messages to any Subscriber on your list.

This is perfect for service industries such as:

Mechanics – send a message letting your customer know their car is ready to be picked up.

HVAC or Plumber – Let your customer know the service tech is on their way.

Lawyer – Let your client know their papers are ready to be picked up or a court date has been set.

Or maybe just wish your best customer a Happy Birthday.

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Connect Icon

The Connect icon is show in the CONNECTLocal app on your business profile.

Clicking the Connect Icon allows users to join your VIP list without having to SMS text your keyword.

Once connected, your business is immediately added to the User’s Connections List inside the CONNECTLocal App.

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Keyword Signup

The keyword signup allows Users to join your VIP List by texting your Keyword to either 844-307-3500 or 866-866-7109.

For example, if you were a pizza shop your keyword might be “PIZZA”. Whenever a User texts the word PIZZA to 844-307-3500 or 866-866-7109 they are automatically added to your VIP list.

New Subscribers are auto-sent your custom “Welcome Message” and are also invited to download the CONNECTLocal app. When Subscribers download the app they receive better access to their community and you are able to send them in-app messages for FREE!

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Direct Signup

The Direct Entry function of the VIP Connect List allows you to manually add a new member to your list.

Are you a mechanic? Why not ask your customer if they would like to receive a text message when their car is ready?

Retail Shop – Ask your customers at checkout if they would like to receive your specials and discounts.

Service Tech – Ask your customers if they would like to get a text message when the repairman is on the way.

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After-Hours Message

As much as we would like to service our customers 24 hours a day, we all need to sleep.

The After-Hours Autoresponder automatically sends your custom “after-hours” message whenever a customer tries to reach you outside your business hours.

The After-Hours Message provides an immediate response letting customers know you will be getting back to them on the next business day.

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Message Pause

There will be times during the course of the work day that you will be unable to immediately respond to new customer messages.

In those cases, you can set the “Pause” feature to manage your incoming messages and automatically send Users a custom “Unavailable” message. Your custom message let’s users know you have received their message and you intend to reply back soon.

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Number Cloaking

Reasons we can’t text most businesses include business owners do not want to give out their personal phone number or carry two different phones.

MobileCONNECT keeps your personal phone number private. When you send customers a text message it is processed through our system and delivered from a phone number in our pool. When the User responds, our system keeps track and relays the message back to you.

This allows you to receive and send messages without revealing your personal number

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In-App Text Icon

CONNECTLocal Users simply browse the directory to find businesses they can message in their area.

Businesses that accept inbound messages are identified by the “Text US” icon notifying Users they can receive a text.

Users simply click the Text Icon to open the message window.

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Individual Addressing

When sending out broadcast messages, each message can be personalized to each Subscriber.

This personalization lets the Subscriber know you are communicating directly with them.

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No Cross-Talk

No Cross-talk prevents Subscribers from seeing replies from other Subscribers.

When sending out broadcast messages, each message is individually sent to each Subscriber.

Unlike standard group messaging, this insures when recipients reply only you will receive a copy of their response.

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CONNECTLocal Placement

As a MobileCONNECT business your company will be listed in the category of your choice inside the business directory of the CONNECTLocal App.

Your FREE listing allows you to create a business profile with your logo, images, hours of business, social media accounts, company descriptions, Google map results and promotion of 2 special offers.

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